PLEASE READ SALON APPOINTMENT POLICIES BEFORE SCHEDULING

WE ASK THAT YOU PLEASE SILENCE YOUR DEVICES & REFRAIN FROM MAKING CALLS WHILE VISITING SALON. 

CHILD POLICY 

Due to hazards of our environment we have a no child policy in the salon. Children are welcomed by appointment only. However if your bringing in more than one child for appointments, please schedule them in separately. Please make the proper arrangements or we’ll have to reschedule, resulting in a rescheduling fee.

CANCELLATION POLICY

All cancellations must be received at least 48 hours prior to the scheduled appointment. Canceling within the 48 hours will result in a charge of a minimum of 70% of the scheduled service. Not showing for your appointment will result in a charge for the full service.

If you can’t find an appointment with the stylist of your choice, call the salon at 503.581.6030. Our salon coordinator may be able to book an appointment not found by our online booking system.

BALAYAGE OR CREATIVE COLOR

When booking a Balayage or Creative color service please call the salon to book your appointment, these services require a longer appointment time and a possible consultation to determine the appropriate service needed. When booking these appointments , the following info will be necessary to secure your time slot:   First and last name, email, phone number, and a card to hold on file (numbers on front, exp date, code on back, and zipcode).

*Card will only be charged in the case of a “no-show” or failure to give proper notice of cancelling or rescheduling. Failure to give proper notice will result in a charge equal to the full amount of your scheduled service. To avoid charges, you must give 48 hours notice.*

Please arrive with clean and dry hair so we are able to assess your hair’s natural movement for cut and/or color (no crazy buns/ponys, braids, or unruly curls) . Sweat, excessive natural oils or hair product creates a buffer and does not allow hair color to process correctly.

If any aspect of your visit did not meet your satisfaction. We will happily adjust your services within 1 week of the original services purchased. Clementé Porras A Creative Parlor does not offer Refunds or Exchanges on services, products or tools.