PLEASE READ SALON APPOINTMENT POLICIES BEFORE SCHEDULING
WE ASK THAT YOU PLEASE SILENCE YOUR DEVICES & REFRAIN FROM MAKING CALLS WHILE VISITING SALON.
Welcome to Clemente Porras A Creative Parlor!
We are thrilled you chose us for all your hair needs. Building comfortable and trusting relationships, and providing exceptional service to our clients is what we strive for. We have set the following salon policies and recommendations in place to make your salon experience a great one.
Child Policy: At Clemente Porras A Creative Parlor we feel that children who attend their parents appointments at the salon pose a safety issue. In the salon we work with sharp scissors, razors, hot tools, chemicals and other equipment that can be dangerous for a un supervised child. We do not have a designated area for children nor do we have the staff that can keep an eye on them while you receive your service. Due to this we ask that children (18 yrs and younger) visit the salon by appointment only.
Please note when bringing in a child for an appointment, the child must be accompanied by an adult at all times. We ask that parents wait in the waiting area and not hover over the the child or sit in the salon chairs next to them.
Children must be able to sit still to receive their service. When bringing in more that one child please book them separately or have one adult per child. Once service is done children will not be allowed to hang out waiting to ensure a the calm environment stays the same. Please make proper arrangements or we will have to reschedule, resulting in a rescheduling fee.
We understand that this can be an inconvenience but know our main concern is for the safety of your child, other guests and our staff. Thank you for your understanding.
CANCELLATION POLICY: Our schedule is dedicated to our clients and their needs, but when we have a no-show or last-minute cancellation, we cannot fill that appointment with another person. As a result, Clemente Porras A Creative Parlor LLC requires at least 48 hours notification via email or phone to cancel an appointment. Any cancellation or no-show under 48 hours will incur a cancellation fee of 75% of your anticipated service price (i.e. your scheduled service totals $100, your card will be charged $75.00). Please enter your payment info below to secure your appointment times at the salon. Your card will never be charged unless there is a cancellation under 48 hours or no-show:
DEPOSIT POLICY: Balayage, Creative Color, Double Process, Tattoos , permanent makeup and or appointments that require longer appointment times will need a deposit at the time of booking in order to hold the appointment time. The deposit amount and requirement will be determined by your stylist, consultation and analyses of your hair and tattoos. This deposit is non-refundable. This includes, if the appointment is canceled or the scheduled services are not completed. By signing below, I agree to the Deposit Policy listed above and understand that if I am required to make a deposit for an appointment it will be non-fundable.
Hair: Please arrive with clean and dry hair to your appointment. No buns/ pony’s, braids or unruly curls. We need to be able to assess the natural movement of your hair for your service. Sweat, excessive natural oils or excessive hair product create a buffer and do not allow hair color to process properly.If a wash and/or blow dry is needed prior to your service, it may result in an added charge.If you have any questions or concerns at anytime please feel free to speak to your hair stylist and/or salon manager..
Hair: Please arrive with clean and dry hair to your appointment. No buns/ pony’s, braids or unruly curls. We need to be able to assess the natural movement of your hair for your service. Sweat, excessive natural oils or excessive hair product create a buffer and do not allow hair color to process properly.If a wash and/or blow dry is needed prior to your service, it may result in an added charge.If you have any questions or concerns at anytime please feel free to speak to your hair stylist and/or salon manager.
Parking: Please note on street parking is available with a 3 hour limit. Chemeketa Parkade is available for longer appointment times, please park accordingly.
Silence all devices: For a more enjoyable experience for you and other clients in the salon, We ask that you silence your devices and refrain from making calls while in the salon. We understand that emergencies may arise and a call may need to be taken. In these instances please speak to your stylist about stepping outside to take the call. We also understand that you may want to play with or watch videos on your device while you are processing. We ask that you do so on silent or wear headphones (making sure they don’t interfere with your hair service).
Waiting Area: Our waiting area is a small space with limited seating. We ask that you refrain from bringing friends or family with you to your appointment. The salon can get very busy and seats fill up. If a friend is waiting for you they may be asked to give up their seat for clients who are waiting for their appointments. If a friends stops in while you are receiving a service please do not have them hover around your chair as this could interfere with your hairstylist.They may be asked to leave.
If you can’t find an appointment with the stylist of your choice, call the salon at 503.581.6030. Our salon coordinator may be able to book an appointment not found by our online booking system.
If any aspect of your visit did not meet your satisfaction. We will happily adjust your services within 1 week of the original services purchased. Clementé Porras A Creative Parlor does not offer Refunds or Exchanges on services, products or tools.